Terms of service

TERMS & CONDITIONS

Last updated: 14 Feb 2026

Welcome to Houette (“we”, “our”, “us”). By accessing or purchasing from our website, you agree to these Terms & Conditions.

 

1. Business Information

Business name: Houette (also known as Club Houette on social platforms)

Customer support: clubhouette@gmail.com

 

2. Products

All jewelry sold by Houette:

• is made of stainless steel

• is water-resistant and tarnish-resistant under normal use

• is designed for everyday wear

We do not guarantee suitability for individuals with extremely sensitive skin. Individual reactions may vary.

 

3. Orders

We reserve the right to:

• refuse or cancel any order

• limit quantities per customer

• cancel suspected fraudulent or reseller orders

If your order is canceled after payment, a full refund will be issued.

 

4. Pricing

Prices are listed in the currency of your location.

We reserve the right to change prices at any time without prior notice.

 

5. Payment

We accept secure payments via:

• Credit/Debit Card

• PayPal

All payments must be received before order processing begins.

 

6. Processing Time

Orders are processed within 1–2 business days (excluding weekends and holidays).

 

7. Shipping

We ship to selected international countries listed at checkout.

Estimated delivery time: 7–14 business days (may vary depending on destination and customs processing). Tracking is provided for all orders.

We are not responsible for delays caused by shipping carriers or customs authorities.

 

8. Returns & Exchanges

Returns & Exchanges

All sales are final. We do not accept returns for change of mind.

We accept returns only for damaged or incorrect items. Request must be submitted within 48 hours of delivery.

 

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, email:

clubhouette@gmail.com

Include:

• order number

• clear photo proof

Claims without proof may not be accepted.

 

10. Intellectual Property

All content on this website, including:

• photos

• graphics

• branding

• product images

belongs to Houette and may not be copied, reproduced, or used without permission.

 

11. Limitation of Liability

Houette is not liable for:

• misuse of products

• allergic reactions

• indirect or consequential damages

• shipping delays beyond our control

Use of products is at your own discretion.

 

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.

 

13. Contact

For questions regarding these Terms, contact:

Company Name: Houette

Business Registration Number (Hong Kong): 41369116

clubhouette@gmail.com